by Ritu
Placed in Blog
Tagged with Goals and Objectives, Knowledge Worker, Matrix Organization, Priorities and Measurement, Task Management
Ritu is a serial entrepreneur dedicated to bringing innovative services and systems to market, which create new experience for people at the same time makes a difference in their lives. Ritu has been in Information Technology for 25 years. In the past he has founded successful companies like OrchestratorMail, WagHotels (Largest Chain of Dog Hotels in the world) and Avasta (Pioneered Cloud Computing, acquired by Navisite). Ritu was a Partner at Accenture and a Senior Executive at TMP Worldwide.
To make knowledge work fully productive requires many things [Frederick Winslow] Taylor did not concern himself with. It requires objectives and goals. It requires priorities and measurements. It requires systematic abandonment of the tasks that no longer produce and of the services that are no longer needed. It also requires organization, largely along the lines of the ‘matrix organization’ which Taylor reached for in his ‘functional foremanship.’ But making knowledge work productive also requires ‘task study’ and ‘task management.’ It requires the analysis of the work itself. It requires understanding of the steps needed, their sequence and their integration into an organized process. It requires systematic provision of the information needed and of the tool needed. All of these are concepts of ‘scientific management.’ It does not require ‘creativity.’ It requires the hard, systematic, analytical and synthesizing work which Taylor developed to deal with shoveling sand, lifting pig iron, running paper machines, or laying brick.
Source: Toward the Next Economics and Other Essays – 1981 Peter Drucker
